Dedicated Support
For our Atomic clients we’re always there when you need us most.
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How to get help
How to Get Help: Existing Atomic Clients
Urgent and Time-Sensitive Issues:
If you are facing an urgent, time-sensitive, or network emergency situation, please clearly indicate the nature of your issue when you reach out. This enables us to prioritize and escalate your request efficiently, ensuring that you receive the fastest possible response and support from our team.
For New Clients
Getting Started with Atomic Technologies:
If you are new to Atomic Technologies and require assistance, please visit the Contact Us tab on our website. This will direct you to the appropriate channels for your inquiries, ensuring you receive accurate and timely information tailored to your needs.
Send an e-mail to helpdesk@atomicts.com to open a ticket.
The system will send you a response indicating the ticket number and the fact that the system has received your request.
If you do not see a response from the ticket system within a few minutes then please follow up with a phone call as we may not have received your request.
Please be sure to address the e-mail message to helpdesk@atomicts.com and do not add any other addressees, ie: additional addresses on the To: or cc: lines, as this will lead to duplicate and detached tickets when people reply to the message thread.
If you would like someone else to be copied on the ticket messages please just let us know who else should be notified in the body of the ticket and we will add them to the cc list in the ticket system.
Call 714-368-3600 option 1 or you can use option 0 to go direct to voicemail paging.
Normal business hours are 8 am to 6 pm PST
If you call outside of these hours and get a message indicating the office is closed then please press “0” to go to the voicemail paging system.
We will return your call within 1 hour after being paged. (2 hours during Holidays)
Business Hours
Monday – Friday: 8:00AM – 6:00PM PDT (UTC +7:00)
Remote Support
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