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How to get help

If your issue is urgent, time-sensitive, or related to a network emergency, please specify this clearly in your communication so we can prioritize and escalate your request appropriately.

Send an e-mail to to open a ticket.

The system will send you a response indicating the ticket number and the fact that the system has received your request.

If you do not see a response from the ticket system within a few minutes then please follow up with a phone call as we may not have received your request.

Please be sure to address the e-mail message to and do not add any other addressees, ie: additional addresses on the To: or cc: lines, as this will lead to duplicate and detached tickets when people reply to the message thread.

If you would like someone else to be copied on the ticket messages please just let us know who else should be notified in the body of the ticket and we will add them to the cc list in the ticket system.

Call 714-368-3600 option 1 or you can use option 0 to go direct to voicemail paging.

Normal business hours are 8 am to 6 pm PST

If you call outside of these hours and get a message indicating the office is closed then please press “0” to go to the voicemail paging system.

We will return your call within 1 hour after being paged. (2 hours during Holidays)

Business Hours

Monday – Friday: 8:00AM – 6:00PM PDT (UTC +7:00)

Remote Support

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